Can a company make billions and still fail its customers?
Many people use Microsoft products because there isn’t a viable option. Is that success?
How We Project Our Feelings Onto Other People’s Texts
Written communication lacks tone and body language. This causes people to misinterpret certain messages, especially when you’re trying to be straightforward.
My Thoughts: Robert Scoble’s statement on embarrassing yourself
Should employees mix personal and work blogs? This post explores the risks and benefits for companies and bloggers.
Why does Microsoft only seem to innovate when forced by competition?
Will people leave Firefox and go back to Internet Explorer because they added tabs?
What Happens When Trust Is For Sale Inside a Bank?
When trust breaks inside the bank, no firewall can save you. This breach came from within.
AOL just keeps screwing up
AOL is offering free email. What about existing paying customers?
The Online Blog Book
Reflecting on how quickly tech books become outdated and imagining an evolving, online book released under Creative Commons.